DSAR और शिकायत प्रबंधन
ऐसे वर्कफ़्लो से डेटा प्रिंसिपल अनुरोध और शिकायतें संभालें जो निजता अनुपालन की समय-सीमा पूरी करने में मदद करें।
Data-subject requests arrive by email, get lost in inboxes, and blow past statutory deadlines, and proving you handled them on time becomes a scramble. ConsentX gives you one workflow: verified intake, statutory SLA timers, overdue alerts and a fulfillment pipeline that produces a record.
यह कैसे काम करता है
Visitor submits
A request comes in from the banner or a public form, with email verification.
SLA timer starts
ConsentX tracks the statutory deadline and flags requests before they go overdue.
Fulfill and close
Your team moves the request through the workflow and records the outcome.
A closer look
From intake to closure in one place
Visitors submit from the banner or a public form across seven request types: access, deletion or erasure, correction, portability, opt-out, restriction and general grievance. Each request requires email verification, so you are not acting on unverified or spoofed identities.
Once verified, the request enters a workflow your team moves to closure, recording the outcome at each step. The DPDPA grievance flow and visitor-intake tab are built in for India alongside the GDPR and CCPA processes.
Deadlines you can prove you met
Each request starts an SLA timer tuned to the jurisdiction, GDPR 30 days and CCPA 45 days, with alerts before it goes overdue so nothing slips. A bell surfaces overdue items to the team.
When an auditor asks whether you handled requests on time, the workflow is the answer: every request, its verification, its timeline and its resolution, in one exportable record.
Capabilities
What you get
- Seven request types (access, erasure, portability and more)
- Email verification on every request
- GDPR 30-day and CCPA 45-day SLA timers
- Overdue alerts and fulfillment workflow
Built for enterprise
Single queue replaces lost email DSARs
Provable on-time handling for audits
Role-based access for the privacy team
Self-serve intake reduces manual triage
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