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ConsentXLast updated 15 June 2026
This policy explains how cancellations, automatic renewals and refunds work for paid ConsentX subscriptions. It applies alongside our Terms of Service and forms part of the agreement between you and ConsentX. Please read it together with the billing section of those terms.
ConsentX (“ConsentX”, “we”, “us” or “our”) provides a consent management platform at app.consentx.io and the marketing website at consentx.io. This policy governs cancellations and refunds for paid subscription Plans purchased through the Service. It does not apply to free Plans, custom or invoiced enterprise agreements (which are governed by their order form), or to charges by third parties that are not ConsentX.
Capitalised terms used here have the meaning given in our Terms of Service. Plan names, prices and billing cycles are described on our pricing page.
Our Free Plan is offered at no charge and never results in a payment, so no refund applies. You can stop using the Free Plan at any time. We provide a Free Plan precisely so that you can evaluate the Service before committing to a paid subscription.
Paid Plans are billed in advance on a recurring basis for the billing cycle you select, being monthly or annual. By subscribing, you authorise us and our payment processor to charge your payment method for the applicable Fees, plus any taxes, at the start of each billing cycle.
Unless you cancel, your subscription renews automatically at the end of each billing cycle at the then-current Fees, and your payment method will be charged for the renewal. We will make renewal terms available to you before each renewal so that you can decide whether to continue.
You can cancel your subscription at any time, with no cancellation fee, in either of these ways:
Cancelling stops the next automatic renewal. To avoid being charged for the next cycle, please cancel before your renewal date.
When you cancel, your subscription remains active until the end of the period you have already paid for, and it will not renew after that. You keep access to paid features until the end of that period, after which your account moves to the Free Plan or is restricted to free-tier limits. We do not delete your consent records on cancellation, but reduced usage limits and feature entitlements will apply from the start of the free tier.
Except as set out in this policy or as required by applicable law, Fees are charged for access to the Service for a billing cycle and are non-refundable. In particular, we do not provide refunds or credits for partial billing periods, for time remaining after a cancellation, or for unused features, seats or usage.
We will, however, provide a refund in the circumstances described in sections 7 to 9 below, and in any other case where we are required to do so by applicable consumer protection or data protection law. We aim to be fair and reasonable, so if you believe your situation warrants a refund, please contact us and we will review it in good faith.
If you are upgrading from the Free Plan to a paid Plan for the first time, you may request a full refund of your first payment within seven (7) days of that charge, provided you have not made substantial production use of the paid features (for example, running consent collection across a live website at volume). To use this cooling-off right, email support@consentx.io within the seven-day window. This is in addition to any non-waivable statutory cancellation right you may have under your local law.
Annual Plans are paid in advance for a twelve-month term at a discount to the monthly rate. The cooling-off right in section 7 applies to a new annual subscription in the same way. After the cooling-off window, an annual Plan is non-refundable for the remainder of the term, but you can cancel at any time to prevent it from renewing for a further year. If you downgrade from an annual to a monthly Plan, the change takes effect at the next renewal.
If you are charged more than once for the same billing cycle, charged after a valid cancellation, or charged in error, we will refund the incorrect amount in full once verified. If you believe a charge on your account was not authorised, contact us promptly at support@consentx.io so that we can investigate before you raise a chargeback with your bank or card issuer.
Any service-level commitments, and any associated credits for sustained unavailability, are governed by the service levels described in our Terms of Service. Where a credit is due, it is normally applied against future Fees rather than paid as a cash refund, unless applicable law requires otherwise. If we discontinue a paid Plan that you have prepaid for, we will refund the unused portion of your prepayment on a pro-rata basis.
Approved refunds are issued to the original payment method used for the purchase, through the same payment processor that handled the charge. We process approved refunds promptly, usually within five (5) to seven (7) business days of approval. The time for the funds to appear on your statement then depends on your bank or card issuer and is typically a further five to ten business days. Refunds are made in the original currency of the charge; we are not responsible for any difference caused by exchange-rate movements or fees applied by your bank.
We use trusted third-party payment processors to take payment and to issue refunds. International card payments are processed by Stripe, and payments in India are processed by Razorpay. We do not store full payment card numbers. Your use of these processors is also subject to their own terms, and refunds are returned through the same processor that handled the original payment.
Where a refund is issued, any refundable taxes that were collected on the original charge are refunded together with it, in accordance with applicable tax rules. Non-refundable taxes or processor fees, where any apply, are handled as required by law.
We may update this policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you. The version in effect when you are charged applies to that charge. If you do not agree with a change, your remedy is to cancel before your next renewal.
Short answers to the most common refund and cancellation questions. The full terms above govern in case of any conflict.
For any billing question, cancellation or refund request, contact our team at support@consentx.io. For legal matters relating to this policy, you can also reach us at legal@consentx.io or through our contact page. We aim to acknowledge refund requests within two business days.